Call our Customer Care line on 01209 314400

FAQs and Terms

FAQs

Where do you deliver your products to and for how much? 

All products within the Pirate FM Shop come with FREE Delivery as standard anywhere within the United Kingdom.

How do you take payment? 

Secure payment are made with PayPal. This can be done via Debit/Credit Card or with a PayPal account balance. However a PayPal account is NOT required to make transactions.

If I don’t like a product or change my mind, can I return it?

Of course! Within 7 days (starting the day after you receive the product) write to us or email clearly starting you wish to cancel.

If your product is defective, then please contact us immediately on 01209 31 44 00.

I’m having trouble placing an order – can you help?

Simple contact our Customer Care Team on 01209 314400 for assistance.

I forgot to use my promotion code – can I add it?

Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been completed.

How do I cancel my order?

To cancel an order please send an email to digital.media@piratefm.co.uk. Please include the word “cancel” and your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn’t sent before the item is dispatched then we may not be able to refund you for delivery charges.

How do I find out what’s happening with my delivery?

If you have not yet had a dispatch confirmation email please contact customer services on 01209 314400 or digital.media@piratefm.co.uk.

Who do you use for delivery?

We use Royal Mail for our delivery service. We can also arrange for orders to be picked up from our reception in Redruth – however, as delivery is free this does not affect the overall price. If you would like to arrange collection, please call us on 01209 31 44 00 during office hours.

How do I return an unwanted item?

Items can be returned either by post, or to our offices in Redruth (Address is below). 

Voucher Terms & Conditions

You can view voucher specific Terms & Conditions here

 

Terms & Conditions

This Information was Last Updated: 01/09/2014.

Pirate FM relates to all channels controlled by Pirate FM including http://www.piratefmshop.co.uk, all it’s associated media (onair and offair) and channels (online and offline). Pirate FM is the trading name for Pirate FM Limited.

Distance Selling

Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days – start from the day after you take delivery of the goods (a “cooling off” period). You have the right to cancel for any reason without penalty.

If you wish to cancel a contact, please write to us, fax us or email clearly starting your full details, invoice number and cancellation instructions. To cancel the contact, you must give us notice within seven working days starting from the day after you take delivery of the order.

Once you have cancelled the contract, you have a legal “duty of care” to take good cars of the goods. You must return the goods to us at your expense to the address below.

If it is more convenient, we can arrange collection by our couriers, any costs incurred will be deducted from the final refund. We will refund you the full amount paid for the goods, less any costs to collect the goods, within 30 days of receipt of the notice of cancellation.


Copyright Statement

This website is protected by copyright. It is published by Pirate FM and is made available to you under the following terms and conditions:

  • that it is for your personal use only or for business use only within the terms and conditions accepted when registering;
  • you may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or make it available except to download it onto a single computer and view it for private use only;
  • you may not, except with our express prior written permission, distribute or commercially exploit it; you may not transmit it or make it available on a network without our express prior written permission;
  • use of it is at your sole risk.

The intellectual property rights (including copyright and database rights) in the material, information and computer files on this site are owned by or are licensed to Pirate FM. Nothing transfers to you any rights of ownership of such intellectual property rights or constitutes a licence to use such intellectual property rights other than to the extent expressly set out in these terms and conditions.

You may not remove any product identification, copyright notices or other notices from the materials or any copies of the materials which you may have made for your own private use.

Product or company names and devices, logos, icons, graphics or designs referred to on the pages of this site are the property of their owners and are exhibited only in such a manner as is intended to be of benefit to their owner. UKRD Group Ltd and Pirate FM intends no infringement of these property rights.

The above terms may apply to the whole or any part of the site. All other rights are reserved to Pirate FM. Any infringement of Pirate FM’s rights will result in appropriate legal action.


Disclaimer

Information on this website is provided by Pirate FM and certain approved partners. Pirate FM has made all reasonable effort to ensure the accuracy of all information posted on this website at the time of inclusion. Pirate FM accepts no responsibility for information or comments posted by third parties on this website. However, there may be inadvertent and occasional errors for which Pirate FM apologises. Commentary and other information posted on Pirate FM is not intended to amount to advice and no reliance should be placed on it.

Pirate FM reserves the right to make changes and corrections at any time, without notice. The information displayed on this website is for general guidance only. You should neither act, not refrain from action, on the basis of any such information. Any decisions based on information contained in the Pirate FM website are the sole responsibility of the visitor.

In no event will we be liable for any loss or damage to the maximum extent permitted by law including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the loss of data or profits, loss of income or revenue, loss of business, loss of goodwill or wasted management or office time arising out of or in connection with the use of this website.

This website enables you to link to other websites on the Internet. Pirate FM endeavours to only include links to organisations that will give satisfactory service to visitors but, having no control over the nature, content or availability of those websites, Pirate FM takes no responsibility and assumes no liability for those websites or their content. Pirate FM does not necessarily endorse or recommend any site to which we have provided a link. Pirate FM accepts no responsibility for the content of or for any loss or damage caused by linking to third party websites.

Pirate FM does not prohibit linking from other sites without prior permission. Framing of Pirate FM is not permitted without prior permission unless with good reason.

We do not warrant that the functions, services and material contained in this website will be uninterrupted or error free, that defects will be corrected or that the site or server are free from viruses including but not limited to; Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. The use of Pirate FM to transmit viruses is strictly forbidden.

We cannot accept responsibility for any loss, disruption or damage to your data or your computer system sustained whilst using material derived from this website or any online services associated with Pirate FM.


Privacy Policy

Pirate FM takes your privacy very seriously. In accordance with the Data Protection Act 1998 Pirate FM’s appointed data controller is: Pirate FM Limited, Carn Brea Studio’s, Barncoose Industrial Estate, Redruth, Cornwall TR15 3RQ. Pirate FM Limited’s registration number is Z8289105.

Collection of Personal Information
Should you choose to register with Pirate FM, we will collect basic personal information to complete your registration. This will include your name, and your email address. We may also collect personal demographic information, such as your postcode, preferences and interests, details of use and transactions made through this site.

Pirate FM also records limited information about your computer hardware and software, including (but not limited to) your operating system, browser type, IP address, access times and referring URLs. We also keep track of pages visited by our users to help us maintain and improve our services.

Use of Personal Information
Personal information recorded during your registration is used only by Pirate FM. For example we may provide you with information that we think will be of interest to you or contact you with online security advice, in provision of the services you request. We will not divulge your personal details to other organisations, we may however share your details between associated companies within our group, as defined by section 736 of the Companies Act 1985. We may also share your details with companies we are in partnership with in order to offer prizes and competitions to you.
We will only use the email addresses of registered users to send emails explicitly requested by the user (opt-in), you will receive marketing information where all emails will be from Pirate FM and not from any un-associated third party.

You have the right to update information we store about you at any time, or to request that we remove it from our systems. Under the Data Protection Act users have the right to access information collected by Pirate FM about them. This is subject to a standard administration fee of £10. You can unsubscribe or close your membership account with us at anytime by logging in and clicking “Manage Your Subscriptions” or “Delete Your Account”.

Security
Pirate FM is committed to the security of your information. We take every precaution to prevent unauthorised access to your information. We cannot protect the information which is collected by a third party owned site which is linked to our site.

Cookies
Pirate FM uses cookies to identify logged in users. A cookie is a small text file stored on your computer which is accessible by Pirate FM and not by other websites. The file contains an identification number which helps us to authenticate registered users visiting our website. Cookies cannot be used to run programs or deliver viruses to your computer. For more information please review our Cookie Policy.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change this setting if you wish to do so. If you configure your browser to decline cookies from Pirate FM, you will not be able to fully experience the features of this website. Advertisers and other third party websites may also use cookies, Pirate FM has no control over this activity.

Changes
Pirate FM will occasionally update these Terms and Conditions and other Legal Statements. The date of the last change to this page is always displayed at the top. Pirate FM encourages users to periodically review this statement. For more information on any issue relating to Pirate FM’s privacy policy, please contact us.


Website Terms and Conditions

We are: Pirate FM Limited, registered in England and Wales, whose company number is 02552870, a Private Limited Company based in the UK and trading as Pirate FM. Our registered address is Carn Brea Studio’s, Barncoose Industrial Estate, Redruth, Cornwall TR15 3RQ.
Our trading & correspondence address is: Carn Brea Studios, Wilson Way, Redruth TR15 3XX.

You are: a user of our Web Site(s)
These terms and conditions govern the way people use this website.

1 Definitions
“Agreement” means these terms and conditions.
“Content” means the text, information, photographs, graphics, and other material on the Web Site.
“Advertiser” means the third party businesses or other organisations who advertise on the Web Site.
“Services” means the provision of content and any other services provided by us at any time through the Web Site or our online/digital channels.
“Web Site” means http://www.piratefmshop.co.uk and includes all web pages hosted at http://www.piratefmshop.co.uk.
“We”, “Us”, etc means us. Without limitation, it includes any subsidiary or associated company, charity or organisation of ours together with any licensor, affiliate, or network partner.
“You”, “Yours”, means you, as a user of our website, who may search for a “User” etc source and click a link.

2 Our Contract with you
These terms and conditions regulate the relationship between you and us. By using the Web Site to access the Services, you agree to have read and understood this Agreement and to be bound by it.

3 User’s Obligations
You agree that:
3.1 If required, you shall provide only true and accurate information to us (including our advertisers, affiliates and partners) at all times.
3.2 You will not commit any fraud or abuse of the system.
3.3 You will not; post any defamatory material, commit any illegal or immoral activities or use this site in any way which is unlawful.

4 Acceptable Use Policy
4.1 You will not attempt to interfere in any way with our networks or network security, or attempt to gain unauthorised access to any other computer system using our Web Site or Services.
4.2 You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Web Site and all of the computer hardware and software and any other machinery and equipment operated in conjunction with it and used by us to provide services. The use of http://www.piratefm.co.uk to transmit viruses is strictly forbidden.
4.3 Examples of violations, include but are not limited to the following:
4.3.1 attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
4.3.2 taking any action in order to obtain services to which you are not entitled.

5 Content and Intellectual Property Rights
5.1 Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us, unless otherwise stated, and/or the other Content provider. We will strongly protect such rights in all countries.
5.2 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part. Users who do copy works will lose their right to use http://www.piratefm.co.uk indefinitely and with immediate effect, all copies of copied works should be destroyed.

6 Indemnity
You agree to indemnify us against any claims, demands, actions, costs, proceedings, expenses, loss or damage, including reasonable lawyers’ fees by any third party due to or arising out of your use of the Services, the breach or violation of this Agreement by you, or the infringement by you, or by any other User using your computer, of any intellectual property or other right of any person or entity.

7 Interruption to the Services
7.1 If it is necessary for us to interrupt the Services then we may do so without telling you first.
7.2 You acknowledge that the Services may also be interrupted for reasons beyond our control.
7.3 You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to the Services.

8 Our Liability
8.1 All Content and Services are being offered on “as is” basis with no warranty condition or term of any kind to the maximum extent as permitted by the law. We disclaim any representation and warranties, express or implied with respect to the programme, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Pirate FM is not liable for any reliance placed on information posted on this site.
8.2 Where we provide a service without specific charge, then it is deemed free of charge, and not to be associated with any other service for which a charge is made. Accordingly there is neither contractual nor other obligation upon us in respect of any such service.
8.3 We are not responsible for any or all advertisements or user uploaded content on Web Site, including but not limited to goods or services advertised by Advertisers or Users. Each such offer is provided at the sole discretion and subject to the terms and conditions, as applicable, of the respective Advertiser. We give no warranty and accept no liability in relation with any such offer.
8.4 We or our content suppliers may make improvement or changes to the Web Site, the Content or to any of the products and services described on the Web Site, at any time and without you.
8.5 You are advised that Content may include technical inaccuracies or typographical errors.
8.6 We give no warranty and make no representation, express, or implied, as to:
8.6.1 the truth of any information given on the Web Site by any Offer Provider or third party;
8.6.2 any implied warranty or condition as to merchantability or fitness for a particular purpose;
8.6.3 compliance with any law;
8.6.4 non-infringement of any right;
8.7 The Web Site contains linKs to other internet web sites. We have neither power nor contRol over any such web site. You acknowledge and agree that we shall not be liable in any way for the content of any such linked web site, nor for any loss or Damage arising from your use of any such web site.
8.8 In no event shall we, the Advertisers or our Content suppliers (by official partnership or User generated content) be liable for any special consequential damages or any damages whatsoever resulting from loss of use, results of use, loss of data or loss of revenues or profits, loss of business, loss of anticipated savings, loss of goodwill and loss or damage of any kind, whether in an action of contract, negligence or otherwise, arising out of or in connection with the use of the Web Site or the Content available from this Web Site. Pirate FM does not exclude liability for death or personal injury rising from negligence, nor liability for fraudulent misrepresentation, nor liability for anything which cannot be limited or excluded by law.
8.9 These disclaimers form an essential part of this Agreement. Each sub paragraph in this Agreement is independent and severable from each other paragraph and enforceable accordingly if any restriction is unenforceable for any reason but would be enforceable if part of the wording were deleted, it will apply with such minimal deletions as may be necessary to make it valid and enforceable.

9 Modification
We reserve the right to modify the Services and to change the terms and conditions of this Agreement at any time, without notice to you. Your continued use of the Services after such modifications shall be deemed an acceptance by you to be bound by the terms of the modified agreement. Pirate FM reserves the right to change the site, its functionality and design without prior notice. Pirate FM may do this on a regular basis. Material on this website may be out of date, Pirate FM has no obligation to update such material.

10 Termination
We may terminate this Agreement, in our sole discretion, at any time, for any reason, without notice to you. A breach of these conditions will result in an immediate termination of the right to use this site, Pirate FM reserves the right to commence such action as we deem appropriate.

11 No Waiver
No waiver by us, in exercising any right shall operate as a waiver of any other right or that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

12 Dispute Resolution
In the event of a dispute arising out of or in connection with the terms of this Agreement between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

13 Jurisdiction
This context and claim arising out of these terms and conditions shall be interpreted according to the Laws of England and the parties agree to non-exclusive jurisdiction of the English courts.

14 Transactions Concluded Through Our Web Site
Contracts for the supply of goods and services formed through our site or as a result of visits made by you are governed by our Terms and Conditions of Sale and Supply of Goods and Service. Please review this document prior to making a transaction.

15 Uploading Material To Our Web Site
Contributions to Pirate FM website and/or (but not limited to) digital channels, where you are invited to submit any contribution to Pirate FM (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant Pirate FM a perpetual, royalty-free, non-exclusive, sub-licenseable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant to Pirate FM the rights set out above, please do not submit your contribution to Pirate FM.
Further to the above paragraph, by submitting your contribution to Pirate FM, you: warrant that your contribution; is your own original work and that you have the right to make it available to Pirate FM for all the purposes specified above; is not defamatory; and does not infringe any law; and indemnify Pirate FM against all legal fees, damages and other expenses that may be incurred by Pirate FM as a result of your breach of the above warranty; and waive any moral rights in your contribution for the purposes of its submission to and publication on Pirate FM and the purposes specified above.
Supply of goods and services formed through our site or as a result of visits made by you are also governed by our Terms and Conditions of Sale and Supply of Goods and Service.

16 Links To Our Web Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our Web Site must not be framed on any other site, nor may you create a link to any part of our Web Site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please contact us.
We may from time to time provide interactive services on our Web Site, including, without limitation:

  • Chat rooms
  • Bulletin boards
  • Games
  • User Generated Content
  • Forms
  • (together the interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered and if it is moderated.
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our Web Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Web Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor (under 18’s) is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.


Terms and Conditions of Sale and Supply & Service

For Terms and Conditions of Sale and Supply & Service relating to the sale of “Vouchers” or “Merchandise” or any other product sold online by Pirate FM please visit www.ukrd.com/creditcardcharge.php. These terms and conditions are published by our parent company (UKRD Group Ltd) on our behalf. They are endorsed by us and relevant to all online sales made by Pirate FM. You must review, understand and accept before making a purchase from us. They form part of our wider Terms and Conditions found on this page.


Pirate FM’s Child Protection Policy

Pirate FM recognises that protecting and ensuring the safety of children, young people and vulnerable adults should be seen as everyone’s responsibility. We believe that as a company we have a moral obligation to contribute to their safety and wellbeing. Pirate FM works with children in education and community settings, both on and off air. We are committed to safeguarding the well-being and safety of every child and vulnerable adult we work with, and this policy outlines the principles we work to.

Pirate FM’s full Child Protection Policy can be found here.


UKRD Group Limited is the parent company of Pirate FM.

UKRD Group Limited is registered in England and Wales with company number: 2725453. UKRD Group Limited’s registered office is: Carn Brea Studio’s, Barncoose Industrial Estate, Redruth, Cornwall TR15 3RQ. VAT: 733389907

You can contact Pirate FM by writing to Carn Brea Studios, Wilson Way, Redruth TR15 3XX